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Standard Terms and Conditions of Sale


Effective Date: 01/09/2024

1. Introduction

These Standard Terms and Conditions of Sale (“Terms”) govern the sale of products from Kurichan OÜ (“we,” “us,” “our”) through our website www.japanesefood.ee (“Website”). By placing an order, you agree to be bound by these Terms.

2. Products and Availability

  • Product Information: We strive to provide accurate descriptions, images, and prices for our products. However, we do not warrant that all product details are error-free or complete.
  • Availability: All products are subject to availability. If an item is out of stock or unavailable, we will notify you and offer alternatives or a refund.

3. Orders

  • Placing Orders: To place an order, select the products you wish to purchase, provide the required information, and follow the checkout process. By placing an order, you make an offer to purchase the products subject to these Terms.
  • Order Confirmation: You will receive an order confirmation email once your order is successfully placed. This confirmation does not constitute acceptance of your order; acceptance occurs when we dispatch the products.

4. Pricing and Payment

  • Prices: All prices are listed in euros and include applicable taxes unless stated otherwise. Prices may change without notice.
  • Payment: Payment must be made at the time of order using the available payment methods. We use secure payment processing systems and do not store your full payment details unless the payment saving option has been chosen by the customer.

5. Delivery

  • Processing Time: Orders are processed and dispatched within 1-2 business days.
  • Delivery Time: Once dispatched, delivery to a parcel machine is expected within 1-2 business days. Total delivery time is estimated to be 2-3 business days.
  • Delivery Charges: Delivery charges are as stated at checkout. They are subject to change and may vary based on location.

6. Returns and Refunds

  • Return Policy: You have the right to return products within 14 days of receipt. Products must be unused, in their original packaging, and in a resellable condition. Please contact us to initiate a return.
  • Refunds: Refunds will be issued to the original payment method within 10 days of receiving the returned product. Shipping costs are non-refundable unless the return is due to our error.

7. Cancellations

  • Order Cancellation: You may cancel your order before it has been dispatched by contacting us. Once dispatched, cancellations are not possible, but you can return the products according to our return policy.

8. Liability

  • Limitation of Liability: Our liability for any loss or damage arising from your purchase is limited to the total amount paid for the products. We are not liable for any indirect, incidental, or consequential damages.
  • Force Majeure: We are not liable for any delays or failures in performance caused by events beyond our reasonable control, such as natural disasters, strikes, or other unforeseen circumstances.

9. Governing Law

  • Jurisdiction: These Terms are governed by and construed in accordance with the laws of Estonia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Estonia.

10. Amendments

  • Changes to Terms: We may update these Terms from time to time. The revised Terms will be posted on our Website, and your continued use of the Website or purchase of products constitutes acceptance of the updated Terms.

11. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

info@japanesefood.ee